Shipping and Exchange

When a payment succeeds, your plan is activated on the same account you paid from, normally within a few seconds and in all cases within a few minutes. No shipment or tracking is involved — simply reload the app and your new limits appear in Settings.

If your plan has not updated shortly after payment, sign out and back in once. If it is still unchanged, email hello@thor.solutions with your account email and the payment reference and we will activate it manually.

Because nothing is shipped, there is no exchange or return process. You can change plans at any time from Settings; cancellation and refund terms are on the Cancellation and Refund page.