Cancellation and Refund

Open Settings and use the cancel option in the Plan card (or the billing portal, depending on how you paid). Cancellation takes effect at the end of the current billing period — your plan stays active until then and you are not charged again.

We do not offer refunds for subscription periods that have started, including partial or unused time, and lifetime (one-time) purchases are non-refundable. A free plan is available so you can evaluate lensdash before paying.

Exceptions we do honour: a duplicate charge, a charge after a confirmed cancellation, or a billing error on our side. Email us and we will reverse it.

Where a refund is due, it is returned to the original payment method through Razorpay or Stripe. Banks typically credit the amount within 5–10 business days of us initiating it.

Your account moves to the free plan at the end of the paid period. Galleries above the free limits stop accepting new guest matches, and you can export or delete them at any time. Originals always remain in your own Google Drive.

Write to hello@thor.solutions from your account email with the charge date and amount. We reply within 3 business days.